FAQs

What size should I purchase?

Please refer to the sizing charts on the product pages for sizing .

What is your exchange and return policy?

We do offer “returns” on all purchases. Please see return & exchanges policy for detailed information.

What if the I receive damaged/faulty products?

We hope you like the products you order and we work hard to ensure all items sold from us are of the highest quality. For any concerns related to damaged goods please email :  returns@sntfashion.com

How do I track my order?

An email confirmation with tracking information will be sent to the email you noted at time of purchase. If you did not receive this email please email us at service@sntfashion.com.

How much is the delivery cost?

SNT Fashion offers DHL Express Shipping of $25 per order. 

With a minimum purchase of $120 or more at checkout, shipping is no cost to you. Use code “freeshipping” at checkout.

*Not valid for P.O. Boxes, and APO/FPO addresses. There may be duties and/or customs taxes applied to your order by your local government when delivery is made, or billed to you afterwards. We are not liable for these charges, and they unfortunately can NOT be reimbursed or refunded by us. Only available on www.sntfashion.com. Terms subject to change without notice. Effective January 27th, 2016, 12 am CST.

How can I cancel or change my order?

We cannot modify your order after it has been completed. 

When will my order arrive?

Usually it’s about 3-5 working days. However, reasons like weather or custom clearance, etc are not in our control.

Who should I contact if I have any queries?

E-mail: service@sntfashion.com
FB fan page: https://www.facebook.com/sntfashion
Website: https://www.sntfashion.com/

What payment methods do you accept?

SNT Fashion accepts Credit Card Payments and PayPal. 

 

Other Common Questions

Return & Exchange

 

Will I have to pay any duties or taxes?

There may be duties and/or customs taxes applied to your order by your local government when delivery is made, or billed to you afterwards.
We are not liable for these charges, and they unfortunately can NOT be reimbursed or refunded by us. If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information. Under no circumstance will SNT Fashion accept returns due to an objection with the customs charges.